Support

Contact us

Something not working, a question, or a suggestion?

We usually reply within a few business days. To help us help you faster, please mention your platform and app version (iOS, Android, Windows, macOS, or Linux) and what you were doing when the problem appeared.

For privacy and data protection requests specifically, use privacy@pycter.com — see our Privacy Policy.

Troubleshooting

My photos aren't syncing

Pycter does not store full-resolution photos in the cloud. Instead, devices exchange them directly, peer-to-peer.

Therefore, a few things are worth trying:

• On both the sending and the receiving device, check that:
  • Pycter is running, at least in the background
  • Pycter has access to the internet
  • The connection is not metered (Low Data Mode, Data Saver, or a Wi-Fi network marked as metered)
• Give it some time (up to a day) — the album catches up once both devices are online at the same time.

My phone is out of storage

Syncing pauses on your device until space is freed. Other members of the album are not affected and keep syncing normally.

• Clear the temporary app data from Pycter's settings. You can also set it to clear old data automatically.
• Enable automatic backup on your computer. Older photos are then removed automatically once they have been safely backed up.
• Change your albums to manual mode. Full-resolution photos then download only when you ask for them.

I lost my device

Logging in on your new device will re-join all albums.

You should unlink your old device from your account, in Settings → Linked devices.

If you enabled end-to-end encryption, you will need your password to decrypt your content. We cannot reset your password on your behalf.

In any case, you can ask other members to re-invite you to an album.

More answers

Common questions about how Pycter works, what it costs, and which platforms it runs on are answered in our FAQ.

To understand exactly what the Pycter team can and cannot see:

Learn more